Refund policy

Refund & Return Policy – Fresh Frozen Cuisine

Due to the nature of frozen food products, we do not accept returns once the order is delivered.

However, if you receive a damaged, incorrect, or spoiled product, you must inform us within 2 hours of delivery with proof (image/video).

After verification, we will offer a replacement or partial/full refund based on the issue.

Customer satisfaction is our priority, and we aim to resolve all concerns fairly.